SUPPORT POLICY/sales seervice
1.1 REBOT regularly offers one year(12 months) or 2,000 hours warranty since B/L date. Offer 2 years(24 months) warranty for special models with extra optional configuration.
1.2 REBOT supply free parts replacement or repair if any defects on materials quality during warranty period under normal working conditions, except for defects caused by improper use.
Parts includes Hydraulic transmission,Torque converter Driving axle assembly, Steering axle assembly, Controller,Drive motor, Lifting motor and Steering motor, Battery etc.
1.3 Germany imported ABM AC motor get support of global warranty service.
1.4 Pls offer clear photos of broken parts, serial number(each machine has a unique serial no.and defact description of vehicle failure, before asking free replacement parts within warranty period. Pls return the broken parts to REBOT's factory if REBOT requires.
2. WARRANY EXCLUSION
2.1 If do operation and maintenance not comply to the instruction or improper use.
2.2 Damages caused by modification are not approved.
2.3 Damages caused by irresistible natural disasters.
2.4 Wear parts: wheels, friction plates, brakes, seals, nozzle, seals, seal washers, glasses, nuts, bolts, washers, spacers, switches, displays,etc.
3. BEYOND WARRANTY PERIOD
REBOT have been cooperating with qualified parts suppliers and will offer any parts for replacement or maintenance beyond warranty period not free but on their cost price.